Delivery & Returns

Shipping and Returns

(hereinafter referred to as “T&Cs”) for the sale of products through the online store www.mamalola.ro

1. Merchant – identification and contact details

The website www.mamalola.ro is owned and managed by the company 20TREE FAMILY SRL, with the following identification data: Unique Registration Code: 45211555, Registration Number: J2021002706037, Email: salut@mamalola.ro

2. Products Sold

The products displayed on the website www.mamalola.ro are sold to individuals and legal entities, with the appropriate application of these T&Cs and subject to stock availability.

The mentions made on the website regarding the products sold, concerning their availability in the seller's stock, are informative and estimative, without the mention "in stock" or similar mentions creating obligations for the seller. Consequently, the possibility of fulfilling the placed order, at the prices displayed on the website at the time of placing the order, will be assessed based on the stock available at the time of effective receipt and verification of the order by the seller. In this regard, buyers must take into account that, in the case of orders placed through electronic means, these will be analyzed within a maximum of 1-5 working days from the date of their placement.

Thus, the announcements published on the website, including regarding the availability of products at the displayed price and conditions, have the legal nature of proposals addressed to indeterminate persons, and cannot be considered irrevocable offers for the conclusion of the contract. Insofar as the sale of products is based on the order placed by the buyer, the contract will be considered validly concluded at the moment the seller sends the order confirmation. The company does not at any time consider an unconfirmed order to have the value of a contract.

The contract is considered concluded at the moment the email containing the order confirmation is sent to the buyer. Order confirmation will only be possible if the ordered products are in stock, under the same conditions as those displayed on the website at the time the order was placed by the client, without the seller being liable in case of inability to fulfill the order, for non-fulfillment of this condition. The existence of products in stock and the conclusion of the contract will be confirmed by the seller to the buyer via email/phone, depending on the contact details provided by the client in the order.

The contract is considered concluded in a simplified form between the parties, in Romanian, based on the placed order and order confirmation, with the application of these T&Cs which are an integral part of the contract. All photos presented on the website are for presentation purposes, and may differ depending on available stock/nature of products, etc. The prices displayed on the website are in RON, but do not include shipping costs, an amount which will be added to the total payment. The level of shipping costs is presented in the "Delivery" section.

If errors occur and some products are posted with an incorrect price, you will be contacted and will have the option to confirm the order at the correct price or to cancel it. If you cannot be contacted, the order will be considered canceled and the refund procedure for the paid amount will be initiated. We are not obliged to fulfill orders for products whose price is incorrect, and the error is noticeable, the displayed price not falling within our usual pricing grid. We reserve the right to change the price of products posted on the website at any time, with the exception of products that are subject to a confirmed order. Product prices may be subject to negotiation only in the case of large quantities and/or depending on specific conditions agreed upon by the parties.

Discount codes from various campaigns are not applicable to products already discounted on the site or gift boxes.

3. Order

The seller provides two ways to order the products sold, namely:

3.1 Online Order It is necessary to create an account on www.mamalola.ro, by entering all requested data and providing a valid email address for account confirmation. After completing the registration form, the client will receive an email at the address specified in the registration form to confirm the creation of the account on the site.

After confirming the account registration and the client in our database, they can start selecting the desired products for order. The client has the obligation, after receiving the order confirmation by email, to carefully check all information and to immediately notify the company's employees of any errors. Placed orders can be modified by the client, before receiving the confirmation email, or later, with the seller's agreement, if the products have not been delivered. If the modifications made do not comply with the established conditions, the seller's fault regarding the fulfillment of the order under the initially communicated conditions is excluded, without taking into account the modifications made to the order by the client.

3.2 Offline Order We accept phone orders. You can call the phone number displayed on the website, in the contact section, to receive all necessary instructions and information about registration in the database, orders, product information, or help from a specialist. Phone orders placed do not imply obligations for the seller, unless these orders are confirmed in writing, according to the received instructions. The client has the obligation, after receiving the order confirmation by email, to carefully check all information and to immediately notify the company's employees of any errors. The same conditions as for online orders apply.

4. Payment Terms and Methods

Products ordered through www.mamalola.ro are paid according to the option selected within the order, namely:

a) by online payment, through authorized payment processors Netopia Payments

b) by cash on delivery upon receipt of the product package

c) by bank transfer to the company's account – in this case, payment will be made in advance, the buyer assuming that the ordered products will be prepared for delivery only after the buyer communicates proof of payment, followed by the crediting of the seller's account. If payment is not made within a maximum of 2 days from the order confirmation, the seller has the right to suspend the execution of the order and cannot be obliged to keep the ordered products unavailable.

d) by other methods agreed upon at the sale or contract signing, as the case may be – in this case, the agreed payment method will be expressly established by the seller and buyer.

5. Product Delivery

Products are delivered to the address indicated by the buyer, as the delivery address, within a maximum of 7 working days (within Romania) from the date of order confirmation for all products in stock, by the courier company SameDay (S.C. DELIVERY SOLUTIONS S.R.L). For orders outside Romania, the term is a maximum of 12 working days.

In special cases, a specific delivery date may be agreed upon. The address and specific delivery conditions will be established with or communicated to the buyer, after placing and confirming the order. Shipping costs are the sole responsibility of the buyer. Ordered products are delivered anywhere in Romania, through fast courier services or another method desired by the client. If the delivery method is chosen by the client, the delivery of the products will be at the buyer's sole risk. Deliveries are not made to P.O. Boxes and Post Offices or using the Romanian Post courier service. Please check the order upon delivery for conformity: number of boxes, package integrity, correspondence of the delivery code with the one in the order.

Please report any lack of conformity, in writing, both in the courier company's documentation and to the address salut@mamalola.ro

If the product received is damaged, it is recommended to return it in its original state, via the same carrier, without using it and without detaching the labels. Loss or damage to products ordered on the Website passes to the buyer's responsibility upon signing the shipping documents. In case of return of ordered products for any reason, the seller cannot be obliged to reimburse the client for the costs related to the sale and/or shipping costs (i.e. both delivery costs and return costs of the products), except for situations expressly regulated in these T&Cs. In case of refusal of receipt/impossibility of delivery due to reasons attributable to the buyer/recipient of the order, the seller assumes no responsibility regarding the condition of the ordered products and does not ensure in any way a partial or full refund of the order value. The recipient of the package may be contacted by phone before delivery, to establish the distribution route. The recipient will not be informed in advance what they are about to receive, using the general term "package". Our company assumes no obligation if delivery cannot be made due to erroneous delivery information, refusal of receipt by the recipient, or if the recipient cannot be contacted at the data provided by the client, extreme weather situations (for example: yellow code / red code / orange code), limited access to the address, very busy periods such as February 14, March 1, March 8, Easter, Christmas, January 1, etc. We undertake to provide details regarding the status of a delivery to our clients as soon as possible when requested, by phone or in writing, using the contact details published on the seller's website, and to do everything possible to facilitate the delivery of orders.

6. Conditions applicable to orders placed by consumers, according to current legislation

The provisions of Section 6 of these T&Cs apply exclusively to the sale of products through the www.mamalola.ro website, based on orders placed in their own name by individuals who qualify as consumers, provided that these orders are made in their own name and interest. In cases where the provisions of this section, which apply cumulatively with the rest of the T&Cs, contradict any other provisions within these T&Cs, the provisions of Section 6 shall prevail, supplemented by any imperative provisions governing consumer rights. Furthermore, if these T&Cs contradict imperative legal provisions that regulate certain rights in favor of individuals, merchants, in force at the date of sale, the legal provisions regarding consumer protection shall prevail.

6.1 The buyer has the right to notify the merchant in writing that they withdraw from the purchase, without penalties and without stating a reason, within 14 working days from receiving the products. The direct costs of returning the products are the sole responsibility of the buyer. Furthermore, the transport of the products for return is at the buyer's risk until the moment the receipt is signed by the seller's legal representative or the person expressly authorized to receive the returned products. To exercise the right of unilateral termination of the contract, you must inform us in writing, at the address salut@mamalola.ro. The reimbursement of amounts will be made within a maximum of 14 days from the date of receipt of the products by the seller, with cumulative compliance with the conditions established for return, at which date the seller will confirm the receipt and processing of the unilateral termination, provided that the cumulative conditions in this section are met. Sales contracts for perishable products (with this mention marked on the packaging and in the product details on the website), i.e., products which by their nature cannot be returned or which may degrade or deteriorate rapidly, as well as any custom-made and/or personalized products, made according to the consumer's specifications, cannot be unilaterally terminated. To be accepted for return, products must be in the same condition in which they were delivered (have their labels and original packaging, not be used or damaged; the integrity of the accompanying documents, together with which the seller delivered the product).

6.2. In accordance with Law no. 296/2004 regarding the Consumer Code and Government Emergency Ordinance no. 140/2021 regarding the sale of products and associated guarantees, we declare that the delivered product corresponds to the description made on the website www.mamalola.ro, and respects the qualities described in the product presentation section. The seller is responsible for the lack of conformity existing at the time of product delivery. The seller cannot be held liable for damages caused to the client related to the latter's assessments/estimates regarding product qualities that were not expressly mentioned in the product description.

7. Personal Data

According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, as amended and supplemented, www.mamalola.ro has the obligation to administer, under safe conditions and only for the specified purposes, the personal data you provide to us about yourself. The purpose of data collection is: informing users about the status of their account on www.mamalola.ro, informing users/clients about the evolution and status of orders, evaluating offered products and services, for advertising, marketing and publicity. Thus, www.mamalola.ro can notify users about current offers through the weekly newsletter, and can send greeting cards, gift coupons or other special messages. www.mamalola.ro does not promote SPAM. Any user who has explicitly provided their email address on www.mamalola.ro can opt for its deletion from our database, by a written request, sent to the address in the contact section, from the email address provided by the client when creating the account. Your personal data will be used for the purpose for which you provided it, to administer, support and evaluate our services and to prevent security breaches, law violations and our contractual terms. Also, www.mamalola.ro will provide your personal data to other companies with which it is in partnership, but only after we have ensured through a contract that this information is kept secure and that the provision of this personal information is done according to current legislation, as follows: providers of marketing services, telemarketing or other services, other companies with which we can develop joint programs for offering our products and services on the market, insurers. Your personal information may also be provided to the Prosecutor's Office, Police, Courts and other competent state bodies, based on and within the limits of legal provisions and as a result of express requests. According to Law no. 677/2001, you benefit from the right to access, to intervene on data, the right not to be subject to an individual decision and the right to address justice. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of data, except for situations provided by law. To exercise these rights, you can send us a written, dated and signed request to salut@mamalola.ro

Any dispute arising between 20TREE FAMILY SRL and the client will be resolved amicably. If this is not possible, the dispute will be resolved by the competent Romanian courts.

8. General Clauses

This document sets out the terms and conditions for the sale and purchase of products through the website www.mamalola.ro, including the terms and conditions under which you may use the www.mamalola.ro website. Furthermore, access to the website will be under the authority of the terms and conditions presented in this document. Using the website as a visitor, registering as a user, and purchasing products from the range offered on the website implicitly assume tacit and unreserved acceptance of these terms and conditions, with all the consequences arising therefrom. The website shall be used for the purpose of viewing products and information about them and about the store, as well as for creating an account to purchase desired products. Use of the website for purposes other than those mentioned is prohibited. 20TREE FAMILY SRL may at any time make changes to the content of the www.mamalola.ro website, structural and accessibility changes, may cease providing information on the website, without requiring prior agreement and without providing any notification to users or third parties.